If you wish to download a copy of the Privacy Policy, please follow these instructions.
Introduction
Data controller: The name and address of the Data Controller can be found on the footer of this website. For any questions, or to exercise any of your rights under this Privacy Policy, please contact us at:
Data Protection Officer
Office 1/5297 Level G, Quantum House, 75, Abate Rigord Street, Ta’ Xbiex, XBX 1120, Malta
Telephone number: +13433035151
Email: DPO@##skinname##.com
Trading name: For the purpose of this Privacy Policy, the Data Controller is referenced through as SpinGenie.on (hereinafter called as “We”, “us”, “our”)
SpinGenie.on is operating as part of the open and regulated internet gaming (igaming) market in Ontario conducted and managed by iGaming Ontario (iGO) and is collecting, using and disclosing personal information on behalf of, and as agent to, iGO. iGO asserts the legal authority to collect personal information under the “Freedom of Information and Protection of Privacy Act” (FIPPA) (Ontario), “Personal Information Protection and Electronic Documents Act” (PIPEDA) (Canada), and O. Reg. 722/21: LOTTERY SUBSIDIARY - IGAMING ONTARIO made under the “Alcohol and Gaming Commission of Ontario Act”, 2019 (AGCO) (Ontario). We also collect your information in accordance with IGO’s contractual and operational requirements (hereinafter called “Privacy Laws and Regulations”).
Our Privacy Policy and all related matters are solely governed by the laws of Ontario and the applicable federal laws of Canada.
This Privacy Policy, which was last updated on 07/04/2025, sets out the data processing practices carried out by SpinGenie.on on behalf of iGO.
Here at SpinGenie.on we respect your privacy and that includes being clear, transparent and open about what we collect, how and why we use your personal data, as part of the services we provide to you.
Purpose of this Policy
Our Policy explains how we use your personal data, whether you are just visiting, making a deposit or playing one of our games. This Policy provides evidence of the nature of the personal data we collect, the purpose of processing and explains your rights in relation to the data processed. It also explains the circumstances in which we obtain and share information about you and how we use it to personalize the marketing you receive when you consent to it.
If we make any material updates to this Policy, we will inform you and you will be requested to consent to the changes, if they significantly impact on your data rights, collection and/or sharing. Otherwise, we will notify you about any other minor updates of the policy and we will allow you to review and accept the changes before continuing to our website.
Please note that all our employees undertake regular training on Data Privacy and Information Security and are required to comply with confidentiality obligations as well as internal policies and procedures whenever they handle your information.
##skinname## website and content are not intended for persons under 19 years of age (“Minors”). We are not collecting personal data from Minors. If a parent or guardian becomes aware that their Minor/ child has provided us with personal data, the parent or guardian may contact us to have such Minor’s data deleted.
We hope you will find this page helpful, but should you have any concerns or questions regarding Data Protection, including any requests to exercise your legal rights, please feel free to contact our Data Protection Officer (DPO) at dpo@SpinGenie.on.com.
The Types of Information We Collect
We collect two types of data and information from our customers.
Personal Information
Personal is the information which can be used to identify directly or indirectly an individual. The personal information we collect through our services includes information, which is submitted directly by you, such as: phone number; full name; e-mail address; home address; date of birth; payment means (e.g. card number); and other financial information that we may need to provide you with our services. We also collect Personal Information from your device (e.g. geolocation data, IP address), information on your activity on the services we provide you with (e.g. pages viewed, online browsing, clicks, scroll, actions/ game searches, etc.) and any other personal information which you may provide to us for the purpose of receiving our services.
We may also obtain information about you by collecting it from the interaction patterns carried out on our website (i.e., use of cookies), to improve the experience of using our website and ensure its proper functioning. More details on how to use cookies and how to manage them can be found in the relevant section of this Privacy Policy.
Sensitive Information:
We may collect sensitive information about you, such as your nationality, as part of our onboarding processes and to comply with our legal and regulatory KYC requirements.
The list of data that we collect is:
Non-personal Information
The second type of information is unidentified and non-identifiable information pertaining to you which may be made available or gathered via your use of the services. We are not aware of the identity of the user from which Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (i.e., the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to our services etc.), in order to enhance the functionality of our services.
If we combine Personal Information with Non-personal Information, the combined information will be treated as Personal Information for as long as it remains combined. For the avoidance of doubt, if there is a possibility that information can be linked to an identifiable account, it will be treated as Personal Information.
How We Collect Your Information
Collecting Information about you, from you
SpinGenie.on collects personal information about you whenever you use our services. Some of it you provide it directly to us, for example, when you register an account or fund your account. Other information is collected during your interactions with us, such as the bets you place or online chats with our customer services team. Also, if you consent, we will record all telephone conversations and collect your information to send you marketing material. We also collect information about the way you access, view, share, contribute to and communicate with and through our services, for example when you post comments via our social media channels or chat functionalities.
Collecting Information about you, from your device
We collect information from the devices you use when using SpinGenie.on content, products and services. This includes but is not limited to the following: your IP address (a number that identifies a specific device on the internet and is required for your device to communicate with websites), hardware model, operating system and version number.
Collecting Information about you, from the mobile application you use
We may collect information about you from the mobile application you use, upon the application’s installation and at the first time of opening it. This information may include your IP Address, and your address-related data obtained from the IP Address, such as your country code, state, city and postal code. We may also collect your device information, such as your platform – iOS or Android – your phone OS and application version. We can also collect your advertising ID if you specifically provide your consent to it. Your personal information is also collected when creating an account with us and registering to receive our services. This information is required for account creation, security verification, regulatory compliance and to enhance your overall experience with the application.
Collecting Information about you, from your computer and through Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalized service to you. Some of the cookies we use are essential for the site to operate. The cookies we use can be grouped into four separate categories and are explained in the section further below set out for Cookies.
Collecting Information about you, from external companies
To help us comply with our legal and regulatory KYC and Social Responsibility obligations:
Collecting personal data from a third party as part of a business or asset transfer:
We may also collect personal data about you from third parties from time to time. For example, if you are a former customer of a SpinGenie.on partner and your data was passed to SpinGenie.on we will have acquired the following categories of your personal data from your previous online betting and gaming provider in order to integrate your former account into SpinGenie.on’s platforms and systems, and to provide our gambling services to you in accordance with our Terms and Conditions. A non-exhaustive example (which may or may not be applicable depending on the process) of such data is:
We will process the above categories of personal data for the reasons outlined in this Privacy Policy and in accordance with the privacy laws and regulations.
How do we use the information we collect? What is the Legal Basis for processing your personal data?
We use and share your Personal Information in the manners described in this Privacy Policy and for the provision of our services to you. The Personal Information will be disclosed to a third party only to the extent required for a specific purpose, as stipulated in this Privacy Policy, and in such cases, we require the relevant third party to agree to process such information in compliance with our Privacy Policy and the privacy laws and regulations.
The information we collect, which may include Personal Information, is used for the following purposes:
We also collect, use and disclose your personal information in accordance with the following provisions of FIPPA:
Where the data processing is in accordance with your consent, you have the right to withdraw your consent at any time in writing to our contact details mentioned in this Policy, or by following any relevant process to withdraw your consent (i.e., unsubscribing from marketing by clicking the “unsubscribe button” on the marketing emails you receive or by changing your preferences from your account you have with us after logging in it or through our support channels). Withdrawal of your consent does not affect the lawfulness of the treatment of your data prior to its revocation.
Companies that provide services on our behalf
We share your personal information with external organizations that carry out a range of services on behalf of SpinGenie.on. We carry out checks to ensure that the companies we work with will give your information the same level of care and protection as we do. Both we and they are obliged to handle your information in accordance with the privacy laws and regulations, and we are also required to put in place contractual measures reinforcing those obligations – signing Data Processing Agreements (DPAs) with them. Please note that data processing may take place outside of Ontario and if it does, the processing will take place within an EU Member state. In those cases, the data is subject to the General Data Protection Regulation (GDPR) of Europe. There are cases where your data is transferred to third countries (i.e., USA) and for these cases all necessary measures for safeguarding your data and privacy rights are implemented. For more information about this, please refer to the section “Transfers of data outside Ontario/ Canada” below.
The main functions that are or may be carried out, fully or in part, by third parties on our behalf, are listed below:
Information demands from Regulators:
On a regular basis, in all licensed jurisdictions, we are regulatory required to produce reports containing non-Personal Data. The reports consist of things such as the number of self-exclusions, number of registrations, number of complaints, and number of suspicious transactions reported to authorities.
Other information sharing with third parties:
We may also share personal data with selected third parties to measure and improve customer experience, to circulate new offers and promotions that may be of interest on various similar third parties’ products/services and to facilitate the resolution of customers’ complaints and disputes. This sharing takes place under a suitable legal authority for the disclosure of your data with third parties.
We may also process your personal data for the purposes of any future acquisitions, sales, restructuring or other business or asset disposals or transfers of any part of our business from time to time. This may include sharing your personal data with third party prospective purchasers, bidders, investors, professional advisors and other relevant people in respect of the transaction. Where this is the case, you will receive notice of any such transfer before it takes place, along with further details about how your personal data will be processed at the relevant time.
When we share your personal data with third party service providers, we only disclose to them the information that is necessary for them to provide their service and we have an agreement in place with them, requiring them to secure your information and use it in accordance with our instructions.
Transfers of data outside of Ontario/Canada
We will only transfer your personal data outside of Ontario / Canada, under certain conditions:
If we transfer your personal data outside of Ontario/ Canada, whether within our group or with our partners, we will inform you and we will take all necessary measures to ensure that the processing of your data complies with the data privacy laws and regulations. You also understand that, in some cases, the privacy laws in some countries, in which your data may be transferred to, do not provide the same level of protection as those in Canada or Ontario. For all the transfers though, we ensure that all security measures and safeguards are implemented in accordance with the applicable privacy laws and regulations. This may include:
In certain circumstances, we may be compelled by law to disclose your personal data to third parties, over which we may have limited control regarding data protection measures.
How long do we keep your information?
We hold your personal information only as long as we have a valid legal reason to do so, which includes providing you with the services you have requested, meeting our legal and regulatory obligations including as required by iGO policies and our operating agreement with iGO, resolving disputes and enforcing our agreements.
The length of time for which we keep different types of personal information can vary, depending on why we originally obtained them, the reason we process them and the legal requirements that apply to them. When setting our data retention and deletion timescales we consider a range of factors, including applicable regulations and standards relating to IGO policies and our operating agreement with IGO, gambling and gaming, anti-money laundering, taxation, payment processing and complaint handling, the need to prevent or detect crime or other misuse of our services, and audit requirements. To fulfil our requirements, some of your personal data will need to be retained for a period after you cease to be a customer. When we no longer need it to fulfil the above requirements, we delete it securely or anonymize it in accordance with the applicable retention policy and schedule. With the data obtained for marketing purposes, we will retain it until you withdraw your consent.
Your Rights
You have the following Data Subject Rights:
To exercise any of your rights over your personal information or to raise any complaints about our treatment of your personal information, please contact dpo@##skinname##.com, or as set out above.
We are permitted to ask for your ID to verify your identity prior to fulfilling your request. However, we reserve our right, in certain situations, to request your Identity to be verified via additional methods/ways up to the point where we are satisfied of the veracity and/or legality of the request. Such additional verification measures are applied to ensure that your personal information is not released to unauthorized people.
If you believe your privacy rights have been infringed, or you disagree with a decision we have made about your privacy rights, you have the right to complain to the relevant supervisory authority (Office of the Privacy Commissioner of Canada and/or IGO as described below).
In Ontario, if you are not satisfied with our response to your complaint, you can request a copy of your case file, to escalate your complaint to iGO. Please see information regarding our Complaints Process in Clause 22 of our
Keeping your Personal Information Accurate and Current
You may update your account information by logging into the casino software and visiting your Personal Information page. You agree that you will verify and update this information regularly, to ensure that it remains accurate.
We will also keep player information and data accurate and up to date, pursuant to Section 40(2) of the Freedom of Information and Protection of Privacy Act (Ontario) (“FIPPA”).
Cookie Section
What are Cookies?
'Cookies' are small text files stored in your web browser that enable us to recognize your computer when you visit our website. Cookies are essential to keep certain parts of our website functioning correctly and securely. We also use them to make things quicker, easier and more personal to you and to help us understand how our website is used. Optional/ non-essential cookies can be used to present you with more tailored advertising content, if you provide your consent and accept these cookies.
To do all these things, cookies collect some personal information about you whenever you use our website. You can choose whether to accept or reject some or all types of cookies and control them through your device’s browser settings, as described in the section “Controlling my Cookies” below.
Cookies also enable SpinGenie.on to find out which advertisement brought you to our website, we may use the SpinGenie.on cookies on your computer. If we do collect such information, you will remain personally unidentifiable, and we will not share this information with any unconnected third party.
The Cookie Categories we use
The Cookies we use fall into the following categories:
This type of cookie allows you to navigate the website and use essential features like secure areas and online registration. These cookies don’t gather any information about you that could be used for marketing or remembering where you’ve been on the internet. These cookies are essential in our being able to guarantee the performance of our website, should you disable them we won’t be able to ensure your security or predict how our website will perform during your visit.
This type of cookie collects information about how you use our website e.g. which pages you visit, and if you experience any errors. The information collected is anonymous and is only used to help us improve how our website works, gauge what interests our users have and assess the effectiveness of advertising.
This type of cookie remembers your preferences for tools found on our website, so you don’t have to re-set them each time you visit. Some of them are managed by third parties. They may for instance determine whether you see the latest or oldest comments made in relation to an article first. They may also help us greet you by name or remember your choice of language or region).
These cookies are used to analyze what advertising might be most relevant to a user of the website based on the areas of the website that the user visits.
To view the list of the cookies that are used by our Site, click to the relevant button at the top right of this Privacy Policy.
Please note that our advertisers may also use cookies on their websites, and we have no control over such use
Controlling my Cookies
All modern browsers allow you to see what cookies you have, and to clear them individually or in their entirety by changing your cookie settings. Cookie settings are typically found in the 'options' or 'preferences' menu of your browser, otherwise you should use the 'Help' option in your browser for more details. You may also find the links below helpful:
You can block cookies by activating the settings on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. We endeavor to make all parts of our site accessible to everyone but if you block some cookies, particularly Strictly Necessary cookies, your access might be impaired.
For non-essential cookies, we will ask you to consent when you first visit our site. Your first visit to our site will generate a pop-up header, requesting you to consent/ reject optional cookies and alerting you to this privacy policy. If you withdraw your consent, the cookies already installed will be deleted. A pop-up header will re-appear only if you change your cookie settings from time to time.
You can manage your cookie preferences and settings for non-essential/optional cookies at any time, by clicking to the relevant button, located at the top right of this page. If you withdraw your consent, the cookies already installed will be deleted.
The Use of Google Analytics
We use Google Analytics for ‘analytical’ purposes, such as keeping track of user/customer browsing patterns and building up a profile for a customized browser experience for you. Google Analytics is a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us to analyze how customers use our website.
Your opt-out choice is applied only to the browser from which you make the choice, so if you use different browsers you will need to opt out in each one. This opt-out is cookie based, so if you delete your cookies, you will no longer be opted out and you will need to opt out again. Google Analytics, from which you can control through your browser settings: opt out. https://tools.google.com/dlpage/gaoptout.
You can also manage your cookie preferences at any time, by clicking the relevant button, located at the top right of this page.
Targeting and Retargeting
Targeting and Retargeting technologies are used to tailor our online marketing to your needs and interests and optimize your experience while using our websites, as for example the Trade Desk from Trade Desk Ltd. Such technologies are monitored and used when you visit our websites that work together with the providers of these re-targeting technologies, to be able to inform you when we meet your interests as closely as possible.
With the said technologies, cookies on our websites and on the websites of others (for retargeting purposes) track your interest in our products. With the use of random identifiers (i.e., online identifiers, cookie ids), there is no direct identification of your data, such as your name, email address etc. (“pseudonymised data”), unless you have consented to this. Also, any data collected through these cookies can be removed at any time, if consent to these cookies is withdrawn.
These cookies are mostly used for conversion tracking and retargeting (collection of information about your interests in the products of our retargeting partners – building an audience for campaigns run by the same advertisers). The data collected for targeting and retargeting purposes includes amongst others Referrer URL, Page URL, IP Address, Time/Date, Geographic location etc. and their collection is made after providing your consent.
When the targeting and retargeting technologies are used, your data may be transferred in the United States and processed there. All the appropriate measures for the transfer of your data outside the Ontario/ Canada are implemented, as described in the section “Transfers of data outside of Ontario/Canada” of this Privacy Policy.
You can manage your cookies preferences (Opt-In and Opt-Out), by clicking the relevant button, located at the top right of this page.
Security
SpinGenie.on goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We process your personal data via secure channels, ensuring that the appropriate measures and mechanisms for the security of the data are in place and guarantee that the requirements of the privacy laws and regulations are respected and implemented.
The measures and mechanisms we take to safeguard your data include:
If we become aware of any privacy breach, we will act in accordance with our “Information Security and Governance Policy”. In addition, we will notify iGO of the breach and cooperate with iGO and any related authorities with any investigation or other response to the breach.
You also have a role to play in protecting the security of your account and your account information. Never share your password or let other people access or use your account.
Limits of Confidentiality
For legal reasons, ##skinname ## may be required under certain circumstances to disclose your personal information. Reasons for this may include: